Support
As a valued member of the eCase team, each client is assigned a technical eCase Team Leader. This Team Leader will be your personal contact for anything related to eCase. They will assist you through the setup process and continue assistance throughout your eCase experience. Each of our Team Leaders also has an assigned backup to ensure that you are never left without a line of support.
Support Highlights
- Daily monitoring of all eCase activity to ensure optimal performance is achieved
- 4 hour response to critical issues
- Full time email support
- Nightly backups with offsite storage
- System customizations upon request
